Title: Center Manager – Kirkland Northshore Center

Location: Kirkland, WA

Work schedule: Full time, 40 hours per week, mostly in-person/onsite with occasional remote work from home opportunities on Fridays

Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.

Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!

The career opportunity:

The Center Manager is responsible for the general oversight of the Service Center. Directly supervises Center staff, including Stability Resource Specialists and Client Resource Specialist, and works closely with all programs to coordinate center operations and ensure quality services to the community. The ideal candidate works well in a high paced environment, can problem solve, multi task and is a flexible team player. This position requires the ability to stay calm under pressure and deescalate situations when necessary. Must be able to engage in a compassionate manner with individuals who demonstrate unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.

What qualities we are looking for:We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We’d love to connect and see if you could be a great fit. We offer paid training!

• Bachelor’s degree or an equivalent combination of education, work experience, and/or military service.
• 2 – 3 years or more of previous supervisory experience.
• Intermediate knowledge level of Microsoft Office products, including Word, Excel and Outlook, as well as database experience.
• Strong commitment to customer service and Hopelink’s mission.
• Skilled in de-escalation techniques and able to stay calm under pressure.
• Three years’ experience in managing a multi-purpose facility or program related to community services, preferred.
• Experience with a trauma-informed approach to service, preferred (training provided.)
• Multi-lingual candidates (especially Spanish/English) are encouraged to apply.

Examples of what you will be doing:

• Oversee the general operation of the service center; ensures cross departmental communication and collaboration between diverse teams.
• Work to prevent the escalation of issues and de-escalates conflict when necessary; create a safe and effective environment for staff, clients and volunteers.
• Plan, organize, coordinate, assign and direct the work of center staff; provide training as needed; prioritize activities, establishes performance objectives. Support staff providing direct services as needed.
• Maintain financial performance within the budget, navigating a number of grants for financial assistance and ensuring spending according to grant specifications.
• Represent the department and the agency before various community groups, local officials, funding sources and private businesses; serves on community task forces, committees and the like; assess the present and future needs of the community; identify and secure community resources.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $30.30/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Mission and Values:

Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.

Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.