Axxys Technologies is Hiring a MSP Help Desk/Service Desk Support - L2 Near Plano, TX
Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success. Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you. Responsibilities
Provide technical support to our clients through phone, email, and remote support tools
Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system
Install, configure, and maintain software, hardware, and peripherals as required
Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues
Monitor systems and alert clients of potential issues or outages
Escalate complex issues to senior engineers as required
Provide timely updates to clients regarding ticket status and resolution
Requirements
At least 2 years of experience in a help desk or service desk support role
Good understanding of Windows Server Administration and Active Directory
Strong knowledge of IT security principles and best practices
Familiarity with desktop platforms, including Windows, iOS, and Android
Experience with G-Suite and Office 365
Good understanding of network topologies, protocols, and architecture
Experience with ITSM tools, such as Kaseya/ConnectWise