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Forbes declares HHCU as one of Indiana's top three credit unions for 2023."
Job Type : Full-time
Salary : $20.89-$31.34
Summary / Objective
The Call Center Representative / Loan Officer ensures that HHCU members are consistently satisfied in the service they receive and are being offered the right products and services to meet their financial needs.
Responsible for delivering an excellent member service experience through oral and written communication, establishing new member relationships and strengthening existing ones.
Through friendly consultation and collaboration, the Call Center Representative / Loan Officer identifies and recommends HHCU products and services in a way that creates a member experience that surpasses expectations with every interaction.
The Call Center Representative / Loan Officer is responsible for advising, cross-selling, and completing transactions and general account service needs, which range from transaction and account maintenance requests, product and service inquiries, new account applications, and loan applications.
Responsibilities
Mission and Service Is an integral part of the Hoosier Hills Credit Union and Call Center team in living out our corporate mission;
To be better for our members by making a positive difference in their lives and the communities we serve.
Member and Business Focus Continuously champions knowledge of and experience with member interactions to be a trusted resource in developing and expanding the membership with each opportunity for member interaction.
Acumen and Technical Savvy - Possesses proficiency in account maintenance, lending, banking systems, and process knowledge to ensure records accuracy, policy compliance and member satisfaction with every transaction.
Teamwork and Collaboration - The consistent focus on team involvement and in personal growth through sharing and implementation of creative ideas that provide membership business value and enhance a positive work environment.
PM19
Knowledge Requirements
Education and / or Experience
Work Environment / Physical Demands
Other Duties
Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time or without notice.
PI395b8c64099d-29952-34279610
Required
Preferred
Job Industries
Last updated : 2024-05-16
Full Time
Banking
$35k-45k (estimate)
04/26/2024
06/08/2024
hoosierhills.com
TELL CITY, IN
50 - 100
1969
Private
TERENA KYLE
$10M - $50M
Banking
HHCU is a provider of commercial and personal banking products and services for businesses and individuals.
The following is the career advancement route for Call center representative positions, which can be used as a reference in future career path planning. As a Call center representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center representative. You can explore the career advancement for a Call center representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.