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"Forbes declares HHCU as one of Indiana's top three credit unions for 2023."
Job Type: Full-time
Salary: $20.89-$31.34
Summary/Objective
The Call Center Representative/Loan Officer ensures that HHCU members are consistently satisfied in the service they receive and are being offered the right products and services to meet their financial needs. Responsible for delivering an excellent member service experience through oral and written communication, establishing new member relationships and strengthening existing ones. Through friendly consultation and collaboration, the Call Center Representative/Loan Officer identifies and recommends HHCU products and services in a way that creates a member experience that surpasses expectations with every interaction. The Call Center Representative/Loan Officer is responsible for advising, cross-selling, and completing transactions and general account service needs, which range from transaction and account maintenance requests, product and service inquiries, new account applications, and loan applications.
Responsibilities
Mission and Service Is an integral part of the Hoosier Hills Credit Union and Call Center team in living out our corporate mission; To be better for our members by making a positive difference in their lives and the communities we serve.
Member and Business Focus Continuously champions knowledge of and experience with member interactions to be a trusted resource in developing and expanding the membership with each opportunity for member interaction.
Acumen and Technical Savvy - Possesses proficiency in account maintenance, lending, banking systems, and process knowledge to ensure records accuracy, policy compliance and member satisfaction with every transaction.
Teamwork and Collaboration - The consistent focus on team involvement and in personal growth through sharing and implementation of creative ideas that provide membership business value and enhance a positive work environment.
PM19
Knowledge Requirements
Education and/or Experience
Work Environment/Physical Demands
Other Duties
Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.
PI395b8c64099d-29952-34279610
Full Time
$30k-37k (estimate)
06/05/2024
06/20/2024
hoosierhills.com
TELL CITY, IN
50 - 100
1969
Private
TERENA KYLE
$10M - $50M
Banking
HHCU is a provider of commercial and personal banking products and services for businesses and individuals.