Role Description: Hook Hall Ambassador

Hook Hall is actively seeking Brand Ambassadors to join our crew. This role is comprised of a combination of skills, blending hospitality, creativity, event production, and a passion for enhancing the guest experience. This role is responsible for representing Hook Hall and our affiliated events that cater to our unique brands. Our Brand Ambassadors embody an "All Hands In" approach, and are ready to assist in various capacities throughout the venue. It is our goal to continually host world-class events, big and small, throughout the year. It is the role of the Brand Ambassador to provide an unparalleled guest journey through each event.

Are you ready to catch the creative winds in your sail, and help us Deliver the Unexpected?

Responsibilities

• Greeting guests as soon as they walk through the door
• Providing guests with accurate wait time estimates during busy periods
• Maintaining a neat, organized front-of-house environment
• Showing guests to their designated area and explaining our policies & procedures
• Assisting with opening/closing tasks and side work
• Maintaining safety and food & food and beverage quality standards
• Managing online ticketing platforms for internal data tracking and an elevated guest experience
• Managing rental counters and efficiently administering rentals for guests
• Keeping guests happy and handling complaints appropriately
• Building rapport with our guests and vendors
• Brainstorming ideas to enhance the guest experience
• Representing the company at events
• Maintaining a positive image of the Hook Hall brand at all times
• Collaborating with our partners when they promote their products in our units
• Sharing event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
• Putting on a remarkable show, producing Hook Hall branded events.

Job Requirements

• Commitment to and alignment with the company's core values
• Attend huddles to gain knowledge and understanding of our various events and locations
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit
• Ability to operate point-of-sales systems
• Keen understanding that a positive guest experience is imperative to success
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to stand and/or walk for prolonged periods of time

• Ability to lift and carry up to 25 pounds for short periods of time

Why Join Our Crew?

Situated in the heart of Washington, DC, Hook Hall is not your traditional tavern and event space. It is a place our guests go to enjoy a cold beer and catch up with friends, or to find the latest epic pop-up experience. It's a space designed to transform and transition throughout the day.

From Captain to Crew we all live, breathe and hold each other accountable to the Hook Hall Core Values. Our success is crafted through an all-hands-on-deck approach to every task. We are dedicated to mastering the minutia in all we do and thrive as a tightly knit team with an infectious entrepreneurial spirit. We celebrate our victories together, while collectively learning and growing from our failures. Joining our crew means being part of something bigger than yourself and sharing in a vision of a successful future for Hook Hall and for each other.