Location: Onsite - NASA-Marshall Space Flight Center Huntsville, Alabama

Security Clearance:

Job Summary:

Support NASA's network needs in the Enterprise Network Operations Center (ENOC) located on-site at the Marshall Space Flight Center in Huntsville, Alabama. Work is off-shift, once acclimated to the environment.

Key Responsibilities:

• Monitor status of all LAN/WAN network infrastructure
• Work off shift; this position is for off-shift once acclimated to the environment.
• Respond to alarms in Spectrum and take appropriate action against/for them.
• Create incidents for network anomalies and perform call outs at all hours to ensure an analyst is aware of the situation you are reporting.
• Must be able to think quickly and make the appropriate choice for the situation with little to no supervision.
• Other duties as assigned.

Qualifications:

• Work off shift; this position is for off-shift once acclimated to the environment.
• Basic understanding of PC systems
• Some understanding of LAN/WAN network infrastructure
• Some knowledge of Spectrum
• Experience assessing and documenting communication systems in accordance with NIST standards and best practices.
• Familiarity or basic understanding of routing protocols such as BGP and OSPF, TCP and UDP
• Highly desirable- experience with Spectrum and help desk applications.
• Previous help desk or Tier 1 call center environment
• Network certifications are considered helpful.

Benefits:

• Employer Paid Medical Insurance
• Dental and Vision Insurance
• 401k
• PTO
• Tuition Reimbursement

Physical Requirements:

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 50 lbs.

Please note: 4S-Silversword Software and Services LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. 4S-Silversword Software and Services LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.