7 Customer Support Representative I Jobs in Nashville, TN
HonorVet Technologies is Hiring a Remote Customer Support Representative I
Duration: 7 months contract with possibility of extension
Location: Remote (Nashville, TN 37214)
Work hours: Monday - Friday, 10:30am - 7pm CST
Job description
The Call Center Representative’s primary focus is handling inbound phone calls from consumers who are eligible for products and services as well as phone calls from program administrators. They will provide web support for online users and will also be responsible for Tier 1 customer service support for breach members. This Customer Service Representative position will report to the Consumer Services Supervisor.
Responsibilities:
- Answer inbound phone calls and emails in a contact center environment.
- Provide excellent customer service support.
- Provide accurate information regarding Kroll’s products, services, and product delivery systems.
- Be professional and courteous with callers at all times.
- Maintain confidential information in accordance with company procedures and standards.
- Possess the ability to quickly respond to client and consumer issues and complete a high volume of tasks and assignments.
- Work well within a team environment and independently.
- Must study for and pass the Fair Credit Reporting Act (FCRA) certification exam. Study time, costs for exam and materials will be provided by Kroll.
- Other administrative work as needed.
- Perform all duties in accordance with company procedures and standards.
- Must be flexible, enthusiastic and possess good interpersonal skills.
- Must be flexible to work additional hours if needed when high call volume is anticipated.
- Must be proficient in MS office products, i.e. Word, Excel, PowerPoint.
- Excellent interpersonal and communication skills (listening, verbal, written)
- May be asked to be available for on-call after hours phone support as needed by the business.
- Sitting for long periods of time in close proximity to a computer screen is required.
- Excellent written and verbal communication skills that help represent diverse communities.
- Experience working with diverse teams.
- Customer Service: 2 years (Preferred)
- Call Center Experience: 1 year (Preferred)
- High School Diploma (Required)
- Bachelor's (Preferred)
Job Summary
Contractor
IT Outsourcing & Consulting
$33k-42k (estimate)
03/25/2024
05/09/2024
honorvettech.com
FAIRFIELD, NJ
50 - 100
2015
Private
DANIEL GINZBURG
$10M - $50M
IT Outsourcing & Consulting
Related Companies
The job skills required for Customer Support Representative I include Customer Service, Call Center, Products and Services, Communication Skills, Customer Support, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative I positions, which can be used as a reference in future career path planning. As a Customer Support Representative I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative I. You can explore the career advancement for a Customer Support Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
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Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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