Job Title: Head of Retail

Job Status: Full-Time, Exempt

A cover letter is strongly encouraged. Please submit together with your resume or, if necessary, email directly to hr at honolulumuseum dot org.

Job Summary:

Under the general direction of the Chief Operating Officer, the Head of Retail shapes the visitor retail experience by creating a unique and engaging environment which complements the Museum’s mission and exhibition schedule. The Head of Retail creates a dynamic, profitable retail operation that expands community engagement while developing and maintaining a strong, unique identity for the HoMA Shop and managing its overall operation and performance.

The ideal candidate will bring a creative, entrepreneurial spirit to their day-today activities, including management and supervision of the HoMA shop, product and vendor selection, new merchandise development, administrative reporting, and inventory control.

The Honolulu Museum of Art:

Opened in 1927, the Honolulu Museum of Art is a home for art and education created for the benefit of the entire community. Founder Anna Rice Cooke envisioned a museum that would bring people together through the power of art and “the deep intuitions that are common to all.” The museum was conceived of as a place of meaningful exchange and dialogue, celebrating the diverse artistic and cultural traditions of Hawai‘i’s multi-ethnic population. From this founding intention grew the museum of today, with a world-class encyclopedic collection of more than 55,000 works of art, representing a stunning breadth of places and eras, from all corners of the globe and from the ancient past to the present day.

To learn more about HoMA, please visit our website.

Minimum Qualifications:

• Bachelor’s degree or combination of relevant education and work experience.
• Five years of retail management and buying experience, including the direction and supervision of store staff, hiring, training, and performance evaluations.
• Five years of experience in point-of-sale (POS) systems, inventory management, and data analysis.
• Ability to plan merchandise and shop events around the Museum calendar and community trends.
• Experience in visual merchandising, optimizing sales, and highlighting product opportunities.
• Ability to communicate effectively both within the team and cross departmentally to achieve goals and relay important information.
• Ability to exercise good judgement and maintain a calm demeanor in challenging situations.
• Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.
• Ability to work within and support a diverse community of visitors, artists, and employees.
• Ability to build, lead, and develop a driven, diverse team of employees.

Desired Qualifications:

• Five years of experience in art, craft, gallery, or museum retail.
• Working knowledge of websites and online sales platforms.
• Experience in a museum environment or nonprofit organization.
• Understanding of Honolulu Museum of Art’s established identity and dedication to advancing it.

Essential Duties:

• Develops and implements the Museum Shop’s merchandise plan to support HoMA’s mission and budgeted shop profitability.
• Devises and implements store displays to present products creatively and maximize sales.
• Develops a collection of merchandise that creatively complements HoMA’s art collection and temporary exhibitions.
• Prepares and tracks the annual budget and monitors the profitability of the shop.
• Works with HoMA’s Communication department on marketing strategy.
• Works with museum’s Learning and Engagement, Events, and Curatorial staff to ensure awareness of appropriate products that reflect the institution’s programming.
• Works with appropriate departments to plan and manage store specific member and public events that reinforce the museum’s mission while attracting a new and loyal consumer base.
• Collaborates with a range of artists to create proprietary items for the store.
• Tracks all invoices and oversees financial reporting to the Finance department. Receives merchandise into POS system as needed.
• Works with Communications department to add incoming products to the store website,
• Conducts annual inventory and works with Finance to ensure inventory records are maintained and completed in a timely manner.
• Other duties as assigned.
• Manages a shop team with oversight in recruitment, professional development, and training. Demonstrates a commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion through respectful communication and cooperation with others at all times, continuous training and modeling inclusive behaviors.
• In partnership with HR, supports the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all staff.

Compensation

The Honolulu Museum of Art is committed to practicing salary transparency. The minimum salary for this position is $65,000 per annum and the maximum salary is $80,000 per annum. Please note that the pay range information is a general guideline only. Many factors are taken into consideration when setting pay, including education, experience, the external labor market, and internal equity. This opportunity includes a generous benefits package, including but not limited to:

• Fully covered medical, dental, and vision insurance for employee
• 12 paid holidays
• 15 days of vacation accrual in 1st year, increasing to 20 days in 2nd year
• 15 days of annual sick leave
• Group retirement plans with employer matching after 2nd year
• Shop, Museum Café, and Art School discounts
• Onsite parking provided

Working Conditions and Atmosphere:

Works in an office environment. General office hours are Wednesday through Sunday, 8 hours per day, with flexible scheduling as needed. Ability to operate general office equipment including computer, copier, printers, fax machine, etc. Ability to lift, carry, push, pull, up to 25 lbs. of general office material or equipment. Ability to work some evening and weekend hours.

The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Diversity, Equity, Accessibility, and Inclusivity:

HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.

Equal Employment Opportunity:

HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.

The statements contained herein describe the scope of the responsibilities and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

HoMA maintains a policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals. This applies to both HoMA employees and applicants for employment with the Museum. Any form of harassment of any employee because of any protected status is also prohibited.