When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
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Honeywell Intelligrated is a ~$2.5Bglobal business and part of the ~$8B Safety and Productivity Solutions (SPS)Strategic Business Group of Honeywell. Honeywell Intelligrated (IGS) designs,manufactures, integrates and installs complete intelligent automated material handling solutions that drivefulfillment productivity for retailers, manufacturers and logistics providersaround the world. By drawing on an ever-expanding portfolio and deep industryexpertise, we provide best-fit, scalable solutions to give businesses a competitive edge and optimizeand manage their entire fulfillment processes, from receiving to shipping — andeverything in between.

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk with a specific focus on PLC-controlled machines and subsystems. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Key Responsibilities

• Be part of a team that is solving complex technical problems for the customer
• Learn to apply highest standards of customer support
• Build business acumen while learning to address customer's technical needs