Service Advisor

Honda of Stamford is a leading automotive dealership committed to providing exceptional customer service and automotive solutions. We take pride in our professional team and are dedicated to delivering a seamless and positive experience for our customers.

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.

Responsibilities:

1. Customer Service: Greet and assist customers in a friendly and professional manner.

2. Vehicle Assessment: Evaluate customer concerns, diagnose issues, and provide accurate service recommendations.

3. Service Coordination: Schedule appointments, communicate with the service team, and ensure timely completion of vehicle repairs.

4. Communication: Keep customers informed about the status of their vehicles, explaining repairs, and providing cost estimates.

5. Documentation: Maintain accurate records of customer interactions, service details, and vehicle history.

Requirements:

1. Experience: Previous experience as a Service Advisor in an automotive setting preferred.

2. Communication Skills: Excellent verbal and written communication skills.

3. Technical Knowledge: Basic understanding of automotive systems and components.

4. Customer Focus: Strong commitment to customer satisfaction and building lasting relationships.

5. Organization: Ability to multitask, prioritize, and manage time effectively.

Job Type: Full-time

Work Location: In person