10 Hotel Front Desk Representative Jobs in Rochester, NY
Homewood Suites Rochester/Greece is Hiring a Hotel Front Desk Representative Near Rochester, NY
Homewood Suites Rochester/Greece is searching for outgoing, energetic guest service representatives to join our Winning Team!
This is a full or part time position. Evening hours 3pm-11pm. Open availability. Will include weekends, and holidays if needed and on rotation. Flexible Scheduling.
Previous hotel experience is a plus!
Duties and Responsibilities include the following. Other duties may be assigned.
- Checks guests in and out of hotel, makes reservations and keeps front office in order.
- Treats all walk-ins, phone calls, conversations and reservations as an opportunity to get a lead, probe for cross-sell business and close the sale.
- Administers hotel guest payment policy.
- Handles hotel phone system and transfers calls.
- Takes messages for guests as well as hotel staff when necessary.
- Takes, modifies and cancels guest reservations noting any special requests.
- Assists in the verification, balancing and revenue maximization of hotel's suite availability.
- Coordinates with other departments to fulfill guests special requests.
- Communicates hotel facilities, amenities and service to guests at check-in and during reservations.
- Answers guest questions regarding local area facilities.
- Responsible for shift cash transactions.
- Responsible for maintaining hotel key security system.
- Administers guest safe deposit boxes.
- Maintains knowledge of hotel emergency procedures.
- Informs housekeeping of vacated rooms as guests checkout.
- Updates room status as housekeeping notifies the desk of changes.
- Reads and communicates through the logbook daily.
- Log, notify, and distributes packages to guests.
- Tracks status of rooms used for tours and status of out of order rooms.
- Notifies housekeeping and maintenance of any reported problems with rooms or grounds.
- Cleans front desk area, back office area, and maintains the lobby are by rearranging furniture, minor cleaning as needed
- Carries out any reasonable requests by management.
- Responsible for thorough understanding and effective performance of property management system.
- Involves cross training into the housekeeping and laundry areas so that assistance can be given as needed.
- Performs other related duties as assigned.
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The Homewood Suites Rochester/Greece is searching for Superstars to join our TEAM! Apply online or in person today and join our outstanding TEAM!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Work setting:
- In-person
Work Location: In person
Job Summary
Part Time | Full Time
$27k-36k (estimate)
03/05/2024
06/29/2024
The job skills required for Hotel Front Desk Representative include Guest Service, Front Office, Housekeeping, Laundry, Property Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Representative positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Representative. You can explore the career advancement for a Hotel Front Desk Representative below and select your interested title to get hiring information.
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