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MicrosoftInternetExplorer4

PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES :

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.

Superior Service Quality

• Ensure excellence in customer service and maintain service standards.
• Act as a resource to identify customer servicing issues so that resolution can occur and customer retained.
• Respond to customer request, problems and complaints and / or direct them to the proper person for specific information and assistance.
• Develops and maintains a working knowledge of our bank products and services.
• Identifies customer needs to products and services and makes the appropriate referral.

Operations

• Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, cash checks, process credit card cash advance, etc.
• Understand quantitative and qualitative results required to maintain acceptable standards of performance.
• Adheres to internal controls / policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the bank, employees and customers.
• Protect the confidentiality of non-public customer information (NPCI) and the security of our information technology resources.

Adhere to the Bank’s Acceptable Use Policy, participate in security awareness training and successfully pass social engineering testing which are designed to provide the education necessary to enable employees to keep the bank secure.

Employee awareness and vigilance are required in following these cyber security best practices and are the most effective weapon we have against cyber threats and fraud.

Financial

Ensure the prevention of fraudulent activities through adherence to bank policies and procedures.

ADDITIONAL RESPONSIBILITIES / ACCOUNTABILITIES :

The Bank encourages participation in a community development service within the Bank’s assessment area. Community development encompasses affordable housing and community services that target low to moderate income individuals and activities that revitalize or stabilize targeted low to moderate income neighborhoods.

Community development services must be related to providing a financial service or use the financial expertise of the bank employee. Examples include :

• Offering accounting skills to a local charitable organization that serves low to moderate income individuals;
• Performing bookkeeping services for low to moderate income seniors;
• Teaching a financial literacy program for low to moderate income school children;
• Fundraising on behalf of a local or state agency that provides services and / or programs targeting low- or moderate-income individuals;
• Activities that revitalize or stabilize low- or moderate-income areas;
• Encourages CRA qualified volunteerism.

Requirements

• Maintains an understanding of the bank Vision Statement, Mission Statement and Core Values.
• Will be required to work some Saturdays and may be required to work extended hours. Flexibility in scheduling is a must.

Education & Experience

• High School / GED required.
• Associates Degree or equivalent in course work and training.
• Cash handling experience.
• Fluency in Spanish language a plus.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An Affirmative Action / Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Last updated : 2024-02-23