Job Summary:

The Customer Service LPN is required to collaborate with patients, families, staff members, physicians, and vendors in a professional and confidential manner in regards to customer service.

Qualifications:

1. Possess good oral and communication skills
2. Successful completion of LPN license program
3. Maintain a customer service philosophy and related rules, standards, and practices
4. Maintain a liaison role with all levels of administration, physicians, patients, and their families including outside vendors.
5. Detailed- orientated and be able to multi-task job duties
6. Document in a professional and legible manner
7. Possess basic computer skills
8. Processing clinical operations task
9. Monday - Friday 12:30pm - 9:00pm EST

Responsibilities:

1. Order Equipment under the direction of the Primary Nurse or Clinical Manager.
2. Notify appropriate personnel of deaths (DME Company, Pharmacy, etc.)
3. Serve as a member of the QA committee to help assess the quality of care provided by Homestead Hospice.
4. Responsible for scheduling Physicians Face to Face visits.
5. Assist Physicians with the scheduling of his appointment when requested.
6. Verify hospital codes and diagnoses for hospitals; verify medication coverage from the pharmacy with Homestead Hospice’s formulary.
7. Manage questionnaires to families, doctors, or as needed, monitor follow up visits by disciplines.
8. Log all calls in the communication log and daily logbook.
9. Assist the Administrator with any requests.
10. Follow up with phone calls to new admissions within a 24hr. period. Ensure that services provided to the patient and family had met their needs.
11. Place phone calls to families once a month (approximately 10 per day) and to facilities as needed regarding satisfaction with care and services.
12. Provide service information to patients, families and facilities when needed.
13. Follow up with patients, families and facilities etc. in a timely manner.
14. Handle patient complaints associated with the different services.
15. Notify the Case Manager with calls regarding medication re-fills and follow up within 2 hrs. to ensure medication was ordered and will be delivered.
16. Document in daily log and communication notes every day.
17. Arrange and coordinate x-rays for patients who reside in a facility, call and fax the hard copy with the physician’s order to the x-ray Company for arrangement
18. Transcribing medication orders for nurses when they are present at the facility. Scheduling PT or ST for patients when needed. Notify the therapist and obtain the e-mail address of the patient, and fax MD orders to the company.
19. Assist with employee’s physical exam by obtaining vital signs and TB skin test; following up within 48 hrs. regarding negative/positive readings. Document findings for new employees and volunteers. Any other duties as assigned.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.