COMPANY OVERVIEW

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy. 

POSITION SUMMARY

HomeServe USA, a leading provider of home repair solutions, is seeking a passionate New Capabilities Engineer to join our growing team. In this critical role, you will play a pivotal role in identifying, incubating, and scaling new capabilities, with a particular focus on generative AI technologies. 

As the New Capabilities Engineer, you will be responsible for the entire lifecycle of bringing new capabilities to life, from ideation to implementation and scaling. You will work closely with cross-functional teams across the organization to identify potential opportunities for generative AI, assess their feasibility, and develop strategies for successful incubation and integration. 

POSITION RESPONSIBILITIES

This is the full list of duties required for the role.

ESSENTIAL FUNCTIONS

• Identify cutting-edge generative AI technologies with the potential to transform HomeServe USA's business.
• Conduct market research and competitive analysis to understand the landscape of generative AI applications.
• Develop and present compelling business cases for the adoption of new generative AI capabilities.
• Lead pilot projects to test and validate the effectiveness of new generative AI solutions.
• Collaborate with engineering and product teams to develop and implement new generative AI features and functionalities.
• Monitor and measure the impact of new generative AI capabilities on key business metrics.
• Stay abreast of the latest advancements in generative AI and identify opportunities for continuous improvement.

SKILLS & ABILITIES

• Education: Bachelor's degree in Computer Science or related field preferred
• Experience:
  • Minimum of 3-5 years of experience in innovation management, emerging technology incubation, or a related field.
• Other Requirements:
• Proven track record of identifying and evaluating new technologies. 
• Strong understanding of business strategy and the ability to translate technology trends into actionable insights. 
• Excellent analytical and problem-solving skills. 
• Experience in project management and the ability to manage multiple projects simultaneously. 
• Excellent communication and presentation skills. 
• Proficiency in generative AI concepts and applications (a plus). 
• Passion for innovation and a strong desire to make a positive impact on the business. 

PHYSICAL DEMANDS

Minimum Physical Requirements: Sedentary

• Bending: Limited or minimal bending required.
• Lifting: Minimal lifting, if any, usually for light objects, up to 10 pounds.
• Carrying: Minimal carrying, if any, usually for light objects.
• Sitting: Mainly performed while sitting with occasional standing or walking.
• Crawling: Crawling is not applicable to sedentary jobs.
• Pushing/Pulling: Minimal pushing or pulling required, if any.
• Standing: Occasional standing for short periods may be required.
• Walking: Occasional walking for short distances may be required.
• The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.

WORK ENVIRONMENT

• Office Employee: Work is performed primarily in office 3 times a week during a work week. The noise level in the work environment is usually moderate to low in office settings.

WHAT WE ARE LOOKING FOR

At HomeServe USA Corp., we put our people and our customers at the heart of everything we do, and we’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well with to get to great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range: $96,276.67 - $128,368.90

Annual Bonus Potential: 10%

We are an equal opportunity employer.

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