Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Provide exceptional customer service and address guest inquiries and concerns
- Handle guest requests, such as room changes or additional amenities
- Assist with reservations and check-outs
- Maintain accurate records of guest accounts and transactions
- Process payments and ensure the accuracy of billing information
- Perform night audit duties, including reconciling daily transactions and preparing reports
- Answer phone calls and direct them to the appropriate department or staff member
- Maintain a clean and organized front desk area

Experience:
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel operations and hospitality industry practices
- Bilingual/multilingual skills are a plus
- Familiarity with phone systems and excellent phone etiquette
- Strong attention to detail and problem-solving skills
- Ability to handle multiple tasks simultaneously in a fast-paced environment

As a Front Desk Clerk/Night Auditor, you will have the opportunity to provide exceptional guest service while ensuring the smooth operation of the front desk. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. If you have a passion for hospitality and enjoy interacting with guests, we would love to hear from you.

Please note that this is an overview of the responsibilities and qualifications for this position. Additional duties may be assigned as needed.

We offer competitive pay rates and opportunities for career advancement within our hospitality management team. Join our team today and be part of creating memorable experiences for our guests.

Please apply in person at 3125 Wilcrest drive

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Houston, TX 77042: Relocate before starting work (Required)

Work Location: In person