Company Overview:
Join our dynamic team at Home2 & Tru Milwaukee Downtown, where we redefine hospitality with our unique blend of comfort, innovation, and unparalleled service. Nestled in the heart of Milwaukee's vibrant downtown, our hotel offers a refreshing stay experience for both business and leisure travelers. We're committed to delivering exceptional guest experiences while fostering a supportive and collaborative work environment for our team members.

Position Overview:
We are seeking a highly motivated and experienced Assistant General Manager to join our leadership team. The Assistant General Manager will play a pivotal role in ensuring the smooth operation of both Home2 and Tru hotels, overseeing daily operations, driving guest satisfaction, and supporting the General Manager in achieving business goals.

Key Responsibilities:

• Collaborate with the General Manager to develop and implement strategic plans to achieve operational excellence and financial targets.
• Oversee daily hotel operations, including front desk, housekeeping, maintenance, and food and beverage departments.
• Lead and motivate team members to deliver exceptional service and exceed guest expectations.
• Ensure compliance with brand standards, company policies, and procedures.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
• Assist in recruiting, training, and evaluating staff members to maintain high standards of performance and professionalism.
• Foster a positive work environment that promotes teamwork, open communication, and continuous learning and development.
• Handle guest inquiries, concerns, and complaints in a timely and effective manner, striving to resolve issues and enhance guest satisfaction.
• Maintain effective communication with other departments and external partners to coordinate activities and maximize efficiency.
• Assist with budget preparation, expense control, and revenue management to optimize financial performance.

Qualifications:

• Minimum of 3 years of progressive experience in hotel management
• Strong leadership skills with the ability to inspire and motivate team members to achieve goals and deliver exceptional service.
• Excellent communication, interpersonal, and problem-solving skills.
• Solid understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.
• Proficiency in hotel management software
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• Knowledge of local market trends and competitive landscape is a plus.

*

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Discounted rates for hotel stays and other perks.
• A supportive and inclusive work environment where your contributions are valued and recognized.

How to Apply:
If you are passionate about hospitality and thrive in a fast-paced, customer-focused environment, we'd love to hear from you! Please submit your resume and a cover letter outlining your qualifications and why you're interested in joining our team. We look forward to welcoming you to the Home2 & Tru Milwaukee Downtown family

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Work Location: In person