Position Overview: As a Hotel Front Desk Agent, you will be the face of our hotel, responsible for providing exceptional customer service to all guests. Your role is crucial in ensuring smooth operations and maintaining high guest satisfaction levels. The ideal candidate is dependable, possesses strong computer and phone skills, excels in problem-solving, and is passionate about delivering outstanding service with a warm smile.

Key Responsibilities:

• Greet guests warmly and assist them with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Process reservations, cancellations, and modifications accurately and efficiently.
• Maintain a clean and organized front desk area.
• Follow Hilton brand standards
• Provide information about hotel facilities, services, and local attractions.
• Answer phone calls, take messages, and redirect inquiries as necessary.
• Handle cash and credit card transactions accurately, following established procedures.
• Collaborate with other hotel departments to ensure guest needs are met effectively.
• Follow company policies and procedures to ensure compliance and guest satisfaction.
• Uphold the company's core values of Respect, Integrity, Service, and Excitement in all interactions.

Requirements:

• High school diploma or equivalent
• Proven experience in a customer service or hospitality role is preferred.
• Strong computer skills, including proficiency in MS Office and hotel management software.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a friendly and approachable demeanour.
• Ability to multitask, prioritize tasks, and solve problems efficiently.
• Willingness to work flexible hours, including nights, weekends, and holidays.
• Demonstrated reliability and punctuality.
• A genuine desire to provide outstanding service and create positive guest experiences.