Essential Duties and Responsibilities of a Front Desk Agent

• Welcomes customers and guests.
• Answers phone calls.
• Reads and responds to company emails.
• Assists customers in making reservations.
• Processes visitor check-in and checkout information at hotels.
• Assigns rooms and suites to guests.
• Reviews customer billing statements.
• Processes customer and guest payments.
• Keeps work space clean and orderly.
• Performs other miscellaneous clerical duties as necessary.
• Resolves customer issues and complaints.
• Transfers calls to relevant staff or departments.
• Refers customers and guests to management when necessary.
• Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town.
• Describes details of services and amenities to visitors.
• Distributes and collects customer satisfaction surveys.
• Sends follow-up emails after a guest’s visit to ensure that everything went smoothly.

Required Knowledge, Skills and Abilities

• Demonstrates excellent interpersonal skills.
• Communicates clearly and effectively.
• Works well with other hotel and resort staff to optimize guest experience.
• Maintains friendly, professional, and outgoing demeanor.
• Exhibits strong organizational and time management skills.
• Pays close attention to detail.
• Responds calmly and efficiently in stressful situations.
• Responds politely to difficult or angry customers.
• Is capable of multitasking on an ongoing basis.
• Demonstrates familiarity with basic Microsoft computer programs.
• Possesses excellent phone etiquette.
• Has ability to remember names and faces in order to make guests feel particularly welcome.
• Is familiar with the specific details of the company’s mission and goals.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person