Overview:

We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This position offers the opportunity to work in a dynamic hotel environment and interact with guests from diverse backgrounds.

Responsibilities:

- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel services, amenities, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Operate phone systems to answer incoming calls and direct them to the appropriate department
- Process reservations and cancellations accurately
- Perform night audit duties as needed
- Maintain a clean and organized front desk area

Qualifications:

- Previous experience in hospitality, hotel management, or related field preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent phone etiquette and communication skills
- Familiarity with guest service software systems is advantageous
- Knowledge of night audit procedures is beneficial
- High school diploma or equivalent required

Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.

Job Type: Part-time

Pay: $14.75 - $15.00 per hour

Expected hours: No more than 24 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Charlotte, NC 28277 (Required)

Ability to Relocate:

• Charlotte, NC 28277: Relocate before starting work (Required)

Work Location: In person