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Who Are We?
RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guestsdemands while continuously changing the perception of the hospitality industry.When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!
POSITION: Night Auditor
JOB SUMMARY
Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Being a Night Auditor with us may be the job for you! Night Auditorsensuresappropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Night Auditors will accommodate our guests to ensure their visit with us is not just a “stay” but an awesome experience! This role will also assist with questions or concerns and will provide the best resolution for our guests. In addition to taking care of our guests, Night Auditors ensure all overnight audit paperwork is complete, during their 11pm – 7am shift, and prepare for the hotel for morning. Think you’ve got what it takes?
JOB RESPONSIBILITIES
Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property
Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms, coordinates guestroom maintenance requests with the engineering and maintenance departments
Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property
Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
Work the primary shift of 11pm – 7am, perform overnight audits with completion of paperwork, prepare lobby and breakfast where applicable.
Perform other tasks as necessary or required to meet or exceed guest satisfaction
PROFESSIONAL EXPERIENCE
High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)
Proficient in MS Word, Excel, PowerPoint
Data Entry, Database Management experience
Telephone Etiquette experience
INDUSTRY EXPERIENCE
Understanding of the hospitality industry (preferred)
Previous experience in the hospitality industry (preferred)
Previous experience as a Guest Services Agent
Bilingual communication skills (preferred)
REQUIRED SKILLS
Must have experience with front office equipment
Must be flexible to work varied schedules, specifically 11pm – 7am
Excellent written and oral communication skills
Excellent organization skills
Part Time
$27k-32k (estimate)
03/23/2024
04/28/2024
The job skills required for Part Time Night Auditor include Futures, Communication Skills, PowerPoint, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Part Time Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part Time Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Part Time Night Auditor positions, which can be used as a reference in future career path planning. As a Part Time Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part Time Night Auditor. You can explore the career advancement for a Part Time Night Auditor below and select your interested title to get hiring information.