• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Administers progressive discipline, following company guidelines
• Administers performance appraisals
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements and maintains Baywood & Brand promotional programs and procedures
• Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
• Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of operational supplies, placing orders in a timely manner.
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
• Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.
• Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
• Reviews the guest credit report, addressing any issues

• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

• Reviews and places the weekly food order for breakfast
• Operates breakfast when needed
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee.
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events.
• Additional duties may be added at any time at the discretion of management.

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times.
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
• Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
• Fosters teamwork by offering assistance to others, as needed.
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
• Recommends other Baywood properties to our guests, when appropriate.
• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

• Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

• Brand Certifications preferred

• Must have a valid driver’s license, in good standing (if property operates a shuttle van).

Experience:

• Minimum of 2 years hotel experience
• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

• Bi-lingual (Spanish & English) preferred
• Proficient in Microsoft Office® (Excel, Word)
• Proficient in the hotel’s Property Management System preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead a team
• Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.
• Ability to operate standard office equipment, including: computer, copier, & printer

• Job Duties
  • Interviews, selects & train associates
  • Motivates staff through positive reinforcement, and leading by example
  • Provides input during the preparation of the annual budget
  • Administers progressive discipline, following company guidelines
  • Administers performance appraisals
  • Attends required meetings and training
  • Conducts departmental and other required meetings for which s/he is responsible
  • Ensures that established back-up procedures (reports, equipment, etc.) are in place
  • Ensures that all departmental policies and procedures are adhered to
  • Implements and maintains Baywood & Brand promotional programs and procedures
  • Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
  • Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
  • Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
  • Monitors cleanliness and neatness of departments for which s/he is responsible.
  • Monitors inventory of operational supplies, placing orders in a timely manner.
  • Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
  • Communicates with other departments, therefore promoting a seamless operation.
  • Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
  • Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.
  • Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
  • Reviews the guest credit report, addressing any issues
  • Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
  • Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
  • Operates the shuttle van, when needed
  • Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
  • Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
  • Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
  • Participates in safety initiatives and is an integral part of the Safety Committee.
  • Completes incident reports, taking appropriate action. Notifies appropriate parties
  • Performs role of Manager on Duty as needed
  • Participates in the BEAR activities and other company sponsored community service & fundraising events.
  • Additional duties may be added at any time at the discretion of management.
  Consistently models the behavior of a ‘Baywood Ambassador’ who:
  • Maintains a professional image, including physical appearance, verbiage, and body language, at all times.
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
  • Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
  • Fosters teamwork by offering assistance to others, as needed.
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
  • Recommends other Baywood properties to our guests, when appropriate.
  • Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

  Skills/Qualifications

  Education:

  • Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

  Certifications / Licenses:

  • Brand Certifications preferred

  • Must have a valid driver’s license, in good standing (if property operates a shuttle van).

  Experience:

  • Minimum of 2 years hotel experience
  • Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

  Additional Skills:

  • Bi-lingual (Spanish & English) preferred
  • Proficient in Microsoft Office® (Excel, Word)
  • Proficient in the hotel’s Property Management System preferred
  • Ability to communicate effectively, both written & oral
  • Ability to multi-task
  • Ability to motivate and lead a team
  • Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.
  • Ability to operate standard office equipment, including: computer, copier, & printer
  • Ability to utilize critical thinking skills to resolve issues
  • Ability to perform job duties of all positions within the department
  • Ability to learn and adhere to Brand & Baywood Hotels’ standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (PMS)
  • Ability to remain calm during stressful situations
  Physical Demands

  • Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)

  • Sitting: Rarely