• · Assists the General Manager in all aspects of the hotel’s daily operations
• · Maintains a weekly schedule for front office and breakfast area. Fills in in the absence of staff in these areas.
• · Must deal effectively with customers, supervisors, and staff workers in order to keep the hotel running smoothly
• · Develop and implement strategies that will ensure a positive experience that exceeds guest’s expectations
• · Anticipate all guest needs and respond promptly & accordingly
• · Orders all office supplies, uniforms and keys for the hotel
• · Establish and maintain standards for staff performance and guest service
• · Maintain full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events, and more
• · Staff the hotel appropriately comparing workforce against hours/occupied room goals. Fills in to assist with guest check ins and check outs during peak hours of operation.
• · Responsible for managing employee behavior, appearance, and performance. Staff must always be in proper uniform and wearing name tags.
• · Conduct daily meetings and lead team huddles.
• · Effectively manage and control all operating expenses including labor, overtime, supplies, etc., enforce Company procurement guidelines, and seek and implement cost-saving strategies
• · Ensure Lost and Found procedures are followed according to Company policy
• · Act as backup for Breakfast Staff during peak hours of operations. Handles all inventory and ordering for breakfast weekly.
• · Maintains service and sanitation standards breakfast room and ensures compliance with food handling and sanitation standards
• · Use good judgment to make appropriate decisions, which may impact the long-term value of the asset
• · Assists in making sure all licenses are up to date and the property complies with all applicable codes and ordinances
• · Bills out all Accounts Receivables weekly to assure collections efforts are met and accounts are being paid regularly
• · Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Company’s training guidelines and policies
• · Provide support to the General Manager and Sales Manager, take an active role in the implementation of the hotel’s Annual Marketing Plan, and capitalize on all revenue opportunities
• · Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition
• · Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures
• · Maintain a professional image and support the Company in actions and words at all times
• · Maintain a hotel atmosphere consistent with the Company’s standards for professionalism and total quality
• · Maintain open channels of communication with corporate leadership, General Manager, Team Members, and Guests
• · In the absence of the General Manager, handle emergencies at the hotel, following procedures for notifying the proper Company management and civil authorities when necessary
• · Actively enforce all safety policies to protect Team Members, Guests, and Company Assets
• · Extend professionalism and courtesy to guests at all times
• · Meets with guests on an informal basis during breakfast or upon departure to obtain feedback on the quality of food, service levels, and overall satisfaction
• · Conducts property walks to assure all areas are clean and well maintained, parking lots are clean and free of trash so guests are welcomed into a well maintained establishment.
• · Must be responsive to staff and management at all times to assure the property is running smoothly
• Qualifications
• Ability to communicate effectively both verbally and in writing
• Willing to work on weekends and holidays
• Excellent Leadership Skills and assist the General Manager
• Must be proficient in Microsoft Office Products
• Hilton ONQ and PEP systems preferred

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person