Job Summary

The Residential Facilitator works under the supervision of the House Manager/Administrator and is responsible for the efficient operation of the facility and providing quality services and advocacy to the residents. Provides individualized quality care to residents in an environment which promotes their rights, dignity, and freedom of choice; implements programs and services as specified in the resident’s individualized service plan; completes and accurately reports all information documenting the care and services provided in keeping with licensing regulations and Agency policies.

Tasks, Duties, and Responsibilities

• Is knowledgeable of resident’s rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all residents in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including residents, employee, and operations data.
  • Compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Cooperates and works together with all co-workers; plans and complete job duties with minimal supervisory direction, including appropriate judgment.
• Conducts self in a tactful, professional manner in all forms of communication and interpersonal relationships.
• Follows-up, as appropriate, with supervisor, co-workers or consumers regarding reported complaints, problems, and concerns.
• Promotes positive public relations with residents, family members, guests, and government representatives.
• Completes requirements for in-service training, house meetings, acceptable attendance, dress codes, including personal hygiene, and other work duties as assigned.
• Attends and participates in Agency meetings as required.
• Participates as a member of the Interdisciplinary Team and contributes to the service planning process.
• Demonstrates knowledge of individualized service plan and program delivery.
• Documents pertinent information in residents’ records in the form of inter-disciplinary notes, and other appropriate record entries.
• Provides individualized care and attention which may include assistance with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, prosthetic appliances, transferring, and range of motion, communication, or other needs in keeping with the individuals’ care requirements.
• Assists residents to perform housekeeping tasks such as laundry, bed-making, meal prep, cooking, and housecleaning.
• Administer medications as outlined by agency protocol.
• Monitors residents’ personal possession inventory.
• Encourages community activities daily.
• Drives HGH vehicles in a safe and responsible manner while transporting residents to doctor’s appointments, recreational activities, and other events. Follow guidelines and all vehicle safety procedures.
• Completes all paperwork, data collection on ISP goals in an accurate and timely manner.
• Maintains a flexible work schedule with the flexibility to work various hours and other houses as assigned.
• Maintains fiscal responsibilities of the house. Provide receipts for purchases in a timely manner.
• Communicates pertinent staff and physical plant information to appropriate support or administrative staff.
• Reports all safety concerns or maintenance requests immediately.
• Performs other duties as may be assigned.

Values

Innovation – We encourage creativity and innovation because we believe that by striving for more efficient and effective ways of doing things, we can achieve exceptional results. Our drive for success is shared by all. Our organization focuses on solutions and refuses to maintain the status quo. We challenge our team to be ahead of industry trends as we strive to lead and not follow.

Collaboration – We believe that working together collaboratively is the foundation of a culture that values teamwork, communication, and cooperation. This belief is central to every part of our business, both internally and externally, and strengthens our community.

Accountability – We take responsibility for our actions and for delivering on our commitments. We believe that by being transparent and accountable, we build trust and maintain the respect of our stakeholders.

Respect – We treat everyone with respect and dignity. We value inclusivity and believe that by upholding a culture of respect, we can foster a positive and supportive work environment. We treat others as we would want to be treated.

Empathy – We value empathy and understanding in all our interactions. We seek to understand the perspectives and needs of our colleagues, clients, and stakeholders to meet them with kindness and compassion.

Knowledge, Skills, and Education

• High school diploma or GED required.
• A minimum of 18 months’ experience (24 months or more experience preferred) providing support to individuals with developmental disabilities who require high levels of behavior support.
• Must be at least 21 years of age at the time of hire.
• Must pass a pre-employment health screening/TB Test; and annually thereafter.
• Have a criminal records clearance from DHS and/or DSS (Live Scan fingerprinting).
• Must possess a valid California driver’s license, proof of safe driving record (current DMV report required) and have 24 months of licensed driving experience.
• Must read, write, speak, and understand the English language.
• Physically able to walk, bend, stoop, sit, stand, reach, and lift items weighing 30 pounds or less repeatedly during a shift and up to 50 pounds on an occasional basis.
• Must possess and maintain the skills necessary to safely and efficiently operate general office and household equipment and machines used in the performance of this job. Including but not limited to: Telephone/Fax/Scanner, computer and/or tablet, standard household, and meal preparation appliances.
• Knowledge of Title 17 and Title 22 regulations preferred.
• Knowledge of HIPAA Guidelines and Patient Privacy. Respects confidentiality of Protected Health Information (PHI) used for treatment, payment, care, and services of residents.
• Must complete all required new hire training including CPR/First Aid within first 40-hours of employment.
• Must successfully complete Medication Administration training within first 30-days of employment.
• Must successfully complete Pro-Act training within the first 120 days of employment.
• Must obtain Year 1 Direct Support Professional Training (DSPT) certification within the first year of employment, either through the successful completion of the required 35-hour DSP Year 1 training course or DSP Year 1 Challenge Test.
• Must obtain Year 2 Direct Support Professional Training (DSPT) certification within the second year of employment, either through the successful completion of the required 35-hour DSP Year 2 training course or DSP Year 2 Challenge Test.

Physical Requirements/Work Environment

This position involves:

• Working with individuals who may be aggressive towards themselves or others. Implementation of hands-on behavioral management strategies, as trained, may be needed daily.
• Regular and frequent physical activity including walking, standing, sitting, reaching, carrying, lifting, bending, twisting, stooping, kneeling; helping with lifting, moving, and transferring residents from wheelchairs, shower chairs, toilets, beds, chairs etc. to a variety of locations within the home and community. May be required to lift to 30lbs on a regular basis and up to 50 lbs. on an occasional basis.
• A significant amount of community integration and movement of residents, using the agency vehicle, to medical appointments, stores, local community sites, agencies, schools, and day programs.
• Patience and the ability to tolerate frustrating situations is preferred.
• Potential exposure to communicable medical conditions.
• Willingness to work a flexible or varied schedule, overtime, weekend, and holiday hours as necessary to meet operational and residents’ needs.

Equal Employer Statement

Home of Guiding Hands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

About HGH

Home of Guiding Hands is a non-profit organization that was established in 1967 by a small group of dedicated and ambitious community members. The Mission of HGH is "to improve the lives of those we serve". We support children and adults in San Diego and Imperial Counties with intellectual and developmental disabilities, such as Down syndrome, epilepsy, autism, and cerebral palsy. We provide a full continuum of care including residential care in specialized group homes, independent living support, respite care, and adult foster home services. Additionally, we provide early childhood assessments and services, tailored day support, Life Planning workshops, county-wide transportation services, and on-site activities at our resource center.

To see all our available career opportunities please visit: https://www.guidinghands.org/careers/