About us

We are a growing senior Home Care Company in Sarasota County. Our goal is to help seniors live independently and safely in their own home! Our 20 year record of growth has improved lives for 1,000s of seniors and their families.

Our organization is seeking an experienced Client Care Manager to join our growing team. The successful candidate will be responsible for supervising quality care for seniors and their families . Tasks include taking customer inquiries, assessing prospective seniors, developing care plans, and working with referral providers in the area. The ideal candidate will have a strong background in geriatrics or home care or social services, excellent communication skills, a sales mentality, and the ability to think strategically. Strong communication skills are a must!

Objective:

The Client Care Manager is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities:

· Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

· Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.

· Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

· Create and maintain client and responsible party records documenting all quality assurance meetings.

· Demonstrate open and effective communication with clients, family members, the franchise owner, Caregivers, and community referral providers.

· Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Job Type: Full-time

Pay: $50,000.00 - $53,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Patient assessment: 1 year (Required)

Ability to Relocate:

• Venice, FL: Relocate before starting work (Required)

Work Location: In person