We are seeking a highly motivated and customer-focused individual to join our team as a Live Chat Customer Service Representative. In this role, you will be responsible for providing exceptional customer support through live chat platforms, ensuring a positive and interactive experience for our customers.

As a Live Chat Customer Service Representative, you will have the opportunity to engage with customers in real-time, addressing their inquiries, resolving issues, and providing accurate information about our products and services. You will play a crucial role in maintaining customer satisfaction and loyalty by responding promptly and professionally to their needs.

Responsibilities

• Interact with customers via live chat platforms to provide prompt and effective resolution of inquiries and issues
• Deliver high-quality customer service by actively listening to customer concerns and providing appropriate and timely solutions
• Maintain comprehensive knowledge of company products, policies, and procedures to address a wide range of customer inquiries
• Collaborate with internal teams to resolve more complex customer issues and escalate them as necessary
• Assist with order processing, payment inquiries, and product recommendations
• Conduct follow-up activities to ensure customer satisfaction and resolve any outstanding concerns
• Provide accurate and detailed documentation of customer interactions in our CRM system

Requirements

• Prior experience in a customer service role, preferably in a live chat or online support capacity
• Excellent verbal and written communication skills with a strong attention to detail
• Strong problem-solving and critical-thinking skills
• Ability to work in a fast-paced environment and handle multiple concurrent chat conversations
• Proficiency in navigating and utilizing live chat systems and CRM platforms
• Strong computer skills, including proficiency in Microsoft Office Suite
• Ability to empathize with customers and adapt to a wide range of customer personalities and situations
• High school diploma or equivalent.