Home Detail Services LLC Service Technician Job Description

About the job

We know that you have aspirations to work with your hands and be able to help people. But in order to do that, you need an opportunity to join a great team where you can apply your skills. We understand what you are experiencing because we have worked with people like you. If you are interested in working with us then complete these steps…

1. Watch this video to understand the story, values, mission, & vision of Home Details: https://youtu.be/e_2OMOdBIcA

2. Watch this video to understand FAQs about this role: https://youtu.be/BeKHPXW18Ws

3. Review the info below to ensure it is a good fit for what you are looking for

4. Text me at (916) 380-8333 with a 1-3 minute video as explained here: https://youtu.be/EKPq_w8lMaU

5. Submit your application by completing this form: https://airtable.com/shrxwbYMMqn4eTkGz

6. Get ready to rock your interview after we reach out to you to schedule a time slot. You will call us for your phone interview at the time we schedule to chat.

About the business

Want to be on the ground-floor of a company whose goal is to be the market leader for home services in the local 55 active living retirement communities and franchise the concept to other territories with similar 55 communities? Home Detail Services LLC concentrates on serving the Sacramento area 55 active living retirement communities by doing ladder-related home maintenance such as gutter cleaning, window cleaning, solar panel cleaning, and Christmas lighting. More than a dozen of our employees, interns, and project team members have rated their experience by giving us a 9.3 out of 10 Employee Net Promoter Score. Apply to work on our growing team as a Service Technician.

Position purpose

The Service Technician functions as a representative of Home Detail Services LLC and is responsible for performing gutter cleaning, window cleaning, solar panel cleaning, and Christmas lighting.

What is in it for you

• Full-time or part-time work (more hours in Summer and Winter seasons)
• Flexible hours that will accommodate your other commitments
• A steady, living wage lead commissions performance bonuses customer tips
• Advancement

• We want to grow people within our company and promote internally so you can continue to advance your career

• Local work

• Majority of our jobs are in Lincoln & Roseville

• Work outdoors
• Breaks

• One unpaid 30 minute meal break before 5th hour if working 5 hours
• Two unpaid 30 minute meal breaks if working 10 hours
• One paid 10 minute rest break if working 3.5-6 hours
• Two paid 10 minute rest breaks if working 6-10 hours
• Three paid 10 minute rest breaks if working 10-14 hours

• Receive a reference and a letter of recommendation upon request

Compensation package

The Service Technician will start at $19/hour (more than living wage in Placer County) as an assistant to the Crew leader with a possibility to receive greater compensation based on performance. The compensation range for this role depends on if the Service Technician works part time (as few as 4 hours per week) or full time (up to 40 hours per week) and may range from $3,952 to $39,520 per year accordingly.Based on work experience and performance, other aspects of the compensation package include:

• Performance bonuses
  • Cash tips
  • Get compensated for getting positive reviews from clients
  • Lead commissions
• Education reimbursement bonus
• Sick time
  • You will accrue 24 hours of sick time annually, provided up front
• SIMPLE IRA
  • You have access to a company retirement plan with 3% matching through Vanguard

Essential job functions

1. Clean gutters, clean windows, clean solar panels, and install & remove Christmas lights.
2. Provide good customer service
3. Identify challenges with the performance of the job, refer to training materials for solutions, and implement proper solutions
4. Build positive relationships with customers and coworkers
5. Ensure customer satisfaction by fielding questions, reviewing concerns, and resolving issues
6. Recommend operations & system improvements
7. Attend and participate in team meetings
8. Perform other duties as assigned

Essential physical functions

The Service Technician must be able to do the following physical tasks:

• Lifting and carrying up to 50 pounds
• Climbing and carrying a ladder
• Stand, walk, reach, balance, climb, stoop, kneel, crouch or crawl
• Vision abilities require driving, as well as close reading
• Work in a variety of weather conditions, besides snow, including both hot and wet conditions such as over 100 Fahrenheit heat in the Summer and rain in the Winter

Essential mental functions

The Service Technician works in a busy environment with limited down time. The Service Technician must be able to follow a set of procedures, sustain concentration while multitasking, and be detail-oriented. The Service Technician may also need to have the ability to do math (equations, multiplying and dividing, spreadsheets, forecasting), interact with other people, and present to an audience.

Knowledge, skills, and abilities

• Basic reading and writing in English
• Excellent customer service and communication skills (listening, interpersonal, oral, and written)
• Familiarity with applications including Google G Suite
• A high degree of professionalism, confidence and flexibility that allows the incumbent to work collaboratively and effectively with customers and their team
• Excellent interpersonal skills with the ability to work well in a team environment
• Ability to develop and maintain a good working relationship with members of the community
• High level of personal and professional integrity and ethics

Characteristics of employees that thrive

• Proactive
• Communicative
• Autonomous
• Willing to learn
• Wants to grow professionally
• Executes the duties that are their responsibility