Job Description

Position Purpose :

Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.

These associates learn about products using our tools, and provide information to customers in order to sell an entire project.

Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service / Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.

Specific store departments may include Building Materials, Dcor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

The Customer Service / Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

Last updated : 2024-04-23