At Home Appliance Sales and Service, we're not just a business; we're a family that thrives on excellence, innovation, and delivering unparalleled customer experiences. Established in 1962, our family-owned company has grown to over 50 dedicated team members, with two retail locations, a parts & distribution center, and a stellar team specializing in outstanding customer service, installation, delivery, and appliance service. Proudly recognized as Medina County’s Best of the Best – Appliance Store for 17 consecutive years, we're on the lookout for exceptional individuals to join us in elevating our customer-focused mission.

Position Summary:

As our Customer Advocate, you play a pivotal role in resolving escalated customer issues related to damaged or returned products, guiding them through the claims process with your can-do attitude. Reporting to the Director of Purchasing, you will be a key player in delivering exceptional service.

Position Responsibility:

· Be the face of exceptional customer service, resolving issues promptly and efficiently.

· Seamlessly coordinate live customer issues post-delivery and/or installation of new products.

· Collaborate with manufacturers for potential product exchanges following service referrals.

· Process damage allowance requests with precision.

· Manage replacement cosmetic requests and keep customers informed on back-ordered parts.

Position requirements:

• Effective verbal and written communication skills.
• Exceptional attention to detail.
• Operate with a strong sense of time, organization, and urgency.
• Be self-motivated and driven to achieve goals and metrics.
• Embrace a willingness to learn industry-specific software systems.

Why Home Appliance?

• Voted BEST OF THE BEST for 17 consecutive years by Medina Gazette readers.
• We invest in the best, nurturing your personal and professional growth.
• Experience the entire customer journey: sales, service, installation, and parts.
• Numerous opportunities for career advancement in our flourishing organization.
• Recognition and rewards for positive results and exceptional customer service.
• Join a happy and passionate team that works hard and plays harder.
• Constant evolution to ensure no detail, big or small, is ever missed, with a focus on acquiring and retaining customers for life

Benefits & Perks:

• Up to 5 weeks paid vacation.
• Paid Holidays.
• 401(k) Matching.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Referral Program.

Job Type & Compensation:

• Full-time.
• Pay: $17.00-$19.00 per hour ($35,360-$39,520 annually).
• Eligible for bonus based on performance.
• Location: 2968 Nationwide Parkway, Brunswick, Ohio 44212.

If you're ready to bring your passion, rockstar attitude, and commitment to excellence to our team, apply now and be part of the Home Appliance success story!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Brunswick, OH 44212: Relocate before starting work (Required)

Work Location: In person