Overview:

We are seeking a skilled Front Desk Manager to join our team in providing exceptional guest experiences. The ideal candidate will have a background in hotel management, possess strong communication skills, and be proficient in managing front desk operations.

Responsibilities:

- Oversee daily front desk operations, including check-in/check-out procedures, reservations, and guest inquiries
- Train, supervise, and support front desk staff to ensure excellent customer service
- Manage room inventory and rates to maximize revenue
- Handle guest feedback and resolve any issues promptly
- Coordinate with housekeeping and maintenance teams to ensure rooms are well-maintained
- Conduct night audits and prepare daily reports

Skills:

- Experience in hotel or resort management
- Bilingual proficiency is a plus
- Proficiency in front desk operations and phone systems
- Knowledge of night audit procedures
- Strong hospitality and guest service orientation
- Excellent phone etiquette for effective communication

Job Types: Full-time, Part-time, Internship

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed
• Weekends only

Work setting:

• In-person

Ability to Relocate:

• Baton Rouge, LA 70809: Relocate before starting work (Required)

Work Location: In person