Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.

Job Duties

• Cleans drink and vending machines and all surrounding areas.

• Empties all trash receptacles and ashtrays in corridors and public areas.

• Cleans all outside area walkways; sweeps stairways and landings; cleans railings and washes all EXIT doors.

• Cleans public restrooms.

• Washes windows as per schedule. (Using Housekeeper’s Report Form, sets schedule for window cleaning using dates as record.)

• Cleans elevators, tracks, chrome, and stainless steel at each landing.

• Spot-cleans walls and doors; removes cobwebs; cleans fire extinguisher areas.

• Wipes baseboards, railings, telephones, walls, vending areas, exit doors.

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Vacuums all inside corridors and shampoos carpets.

• Assists in keeping all storage areas and linen rooms clean. Assists Housekeeper in checking supplies, opening cartons, and placing supplies neatly on shelves.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Delivers room service and picks up room service trays when needed, where applicable.

• Delivers cribs and rollaway beds to guest rooms.

• Patrols pool area – cleans tables, empties garbage, removes used towels and replaces as necessary, cleans workout facilities.

• Reports to Housekeeper any necessary information.

• Removes dirty linen.

• Inspects exterior of building including parking lot for trash, empties receptacles, removes cigarette butts.

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects lobby bathrooms including: basin, toilet, tile, flooring, and walls using approved cleaning chemicals. 

• Cleans mirrors, windows, vent cover, glass doors.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately as per proper procedure.

• Operates a light vacuum cleaner

• Collects soiled linen from Room Attendant carts and delivers to area assigned.

• Collects trash from Room Attendant carts, discarding them in main trash receptacle.

• Assists in making beds and cleaning rooms (flips mattresses periodically when necessary), as instructed by Housekeeper.

• Assists with deep cleaning efforts including moving furniture, shampoo carpets.

• Assists in keeping all storage areas and linen rooms clean. Checks supplies, opening cartons, and placing supplies neatly on shelves.

• Assists engineer with handling items/equipment which require team lifting.

• Additional duties may be added at any time at the discretion of management. 

Consistently models the behavior of a ‘Baywood Ambassador’ who: 

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Educational/Vocational Preparation:

• Some high school education (grade 9) preferred

Additional Skills:

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.

• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management

• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.

• Ability to work within scheduling guidelines. 

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment

Physical Demands: 

• Walking and Standing: 100%

• Must be able to carry 50 lbs. up to 25 feet.

• Lifting, Push/Pull: 90% 

• Ability to lift up to 30 lbs. regularly. 

• Must be able to lift 50 lbs. to the waist, chest, and above the head. 

• Ability to push housekeeping or laundry cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 90% (throughout the entire shift). 

• Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

• Driving: none

• Traveling: none