General Summary:

Serve as a patient advocate on billing issues by assisting the patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy. Resolve patient’s billing concerns via the telephone, correspondence or in-person. Investigate problems and complaints, and initiate resolution in a professional and efficient manner.

Support the mission of Trinity Health and Holy Cross Hospital. Adhere to mission standards, while conducting oneself in a professional, diplomatic, and tactful manner when handling customers. Show respect, and compassion, while providing excellent service to all customers, co-workers, and clients. Actively promote a healthy environment and core values to HCH’s mission and staff.

Supports the Mission of Trinity Health and Holy Cross Hospital.

Minimum Licensure/Certification Required (if applicable):

None.

Minimum Knowledge, Skills, and Abilities Required:

High school graduate possessing two () years experience in accounting and medical claims management, preferably in a hospital or physician’s office setting. Knowledge of basic medical terminology. Thorough understanding of Medicaid, Medicare and other programs that can assist the uninsured in paying for their healthcare services. Be prepared to interact with them and act as a liaison for the hospital. General knowledge of other payer reimbursement. Able to interpret clinical data sufficiently to determine eligibility for various programs. Must possess excellent auditing and analytical skills for reconciliation of accounts. Proficiency with Windows, Word & Excel. General computer skills, including experience with email and the Internet. Familiarity with hospital accounting systems, preferably STAR and Healthquest. Excellent verbal and written skills with the ability to articulate information in a clear and concise manner. Able to interpret, read, and work from computer reports, and spread sheets.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard to Minority/Female/Disabled/Veteran (M/F/D/V) status.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.