Job Title: Client Liaison | Status: Full Time
FLSA Status: Hourly – Non-Exempt
Reports To: Paralegal
Work Schedule: 9:00 am – 5:00 pm Monday-Friday (Hybrid) |
2-3 days in the office and 2-3 days work remotely
POSITION SUMMARY
Under the direct supervision of the Paralegal, the Client Liaison will interact with the company’s clients by addressing inquiries and resolving complaints, and generally providing a higher level of client support.
ESSENTIAL FUNCTIONS/TASKS:

• Interacts with clients via telephone, email, online chat, or in person to provide support and information relevant to their case.
• Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Uses knowledge to answer inquiries or to forward to the appropriate staff.
• Confirms with Case Manager / Team Manager and notifies clients that case demands have been delivered.
• Follow up with Case Manager / Team Manager on demand responses and update clients regarding new information.
• Confirm with Case Manager / Team Manager that settlement has been reached and inform clients of case settlement.
• Performs other duties as assigned or requested.
• The company reserves the right to add or change duties at any time.

QUALIFICATIONS/SKILLS/ABILITIES:
High School diploma or equivalent with customer service work experience required. Experience in the legal field and/or personal injury is preferred.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to pay attention to details.
• Strong organizational skills with the ability to juggle multiple deadlines in a fast-paced environment.
• Must be able to proactively have interactions with clients.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and ask questions to process cases appropriately.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Flexible work from home options available.