Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Come, join us. It’ll be fun. 

Your daily responsibilities include

• Troubleshoot and repair any and all related equipment without assistance- in-depth training provided!
• Answers service calls and notify proper personnel to service customer if the Technician cannot address the problem.
• Circulate through the assigned area replacing broken and other gaming machine parts.
• Performs repairs and preventative maintenance of all gaming machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.
• Work with other Technicians, Management Staff and Floor Attendants to insure gaming machines, and data system monitoring equipment are in proper working order and all customer needs are satisfied.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures
• Perform job duties in a safe manner; report any potential safety hazards to management staff.
• Observe all regulations and company policies and procedures.
• Responsible for completing all regulatory and company operational logs/forms correctly, i.e, meal books
• Assist patrons by explaining how the video lottery terminal plays and pays, directions and other requests.
• Performs all other related and compatible duties as assigned
• Electronic/mechanical troubleshooting and use of electronic test equipment experience preferred (ex: board testers, multi-meters, o-scopes)

Qualifications

• • High school diploma or equivalent
  • Experience with Microsoft Office including Excel, Word, Outlook, etc.
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
  • Must possess excellent interpersonal skills.
  • Good oral and written communication skills, must be fluent and literate in English
  • Ability to stand and walk for entire shift and mobility to move easily around entire property
  • Must be able to listen and respond to visual and aural cues.
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

Something to leave you with

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

Click HERE to learn more about our career opportunities, programs, benefits, etc.

Equal Opportunity Employer

Starting Salary