Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Come, join us. It’ll be fun. 

Your daily responsibilities include

- Demonstrates outstanding internal and external service in accordance with “ACES” program guidelines.

- Monitors casino guests, team members, and vendors throughout the property.

- Utilizes computer-based software, such as Microsoft Word and Excel, to generate documents.

- Observes and records Table Games and Electronic Gaming Devices to ensure integrity on the games.

- Observes and records Count Room activities and assets until all are accurately and properly accounted for.

- Observes and records Cage areas for proper redemption and payout.

- Reviews and reports recorded incidents to the requestor.

- Reports violations of company policy, procedure, or internal controls that relate to casino gaming or company assets.

- Receives testing on a quarterly basis.

- Reaches and maintains specific performance goals at one year.

- Takes photographs for purpose of proper documentation of incidents and events.

- Reports illegal or unusual activities to appropriate members of management.

- Attends departmental and company meetings as required.

Qualifications

- High School Diploma/GED or equivalent work experience related to the nature of the position.

- Ability to read, comprehend, and interpret written and/or oral instructions.

- Ability to communicate with internal and/or external guests.

- Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.

- Ability to calculate figures and amounts such as discounts, interest, and commissions, and apply to practical situations using fractions, percentages, measurements, proportions, and problem-solving.

- Ability to read, write, comprehend, and speak English.

- Ability to understand and perform duties in accordance with:

- Hollywood Casino Aurora Core Values

- Departmental, property, and company policies and standards

- illinois Gaming Board requirements

- Sarbanes-Oxley

- internal Controls

Something to leave you with

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

Click HERE to learn more about our career opportunities, programs, benefits, etc.

Equal Opportunity Employer

Starting Salary