New Customer Enrollment Specialist - Port Saint Lucie, FL

• Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
• Address and resolve customer concerns or issues in a timely and effective manner.
• Adhere to all HIPAA guidelines/regulations.

• Communicate effectively and empathetically with customers to understand their needs.
• Provide clear and concise information to customers on products, services, and processes.
• Accurately load all patient information into working system, generating all necessary documentation and providing a high level of customer service to customers and ABC Territory Sales Managers.

• Maintain a strong working knowledge of products & services, funding sources and company policies & procedures. Develop and maintain a strong understanding of specific requirements of contracted providers.
• Continuously update knowledge on industry trends and customer service best practices.

• Adhere to established quality standards and guidelines in customer interactions.
• Participate in training sessions to enhance skills and knowledge.

• High school diploma or equivalent required.
• Ability to pass a drug and background check.
• Basic working knowledge of computer systems; Brightree experience a plus.

• 2 years in a call center environment.
• Previous experience in customer service or a related field.
• DME or Medical experience.
• Familiarity with insurance rules and regulations.

• Variety of Medical, Dental and Vision Insurance Plans
• 401k Plan
• PTO and Paid Holidays
• EAP
• Employee Discounts