13 Customer/Tech Service Representative Jobs in Sanford, FL
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Holley Inc. is Hiring a Customer/Tech Service Representative Near Sanford, FL
Location: Onsite, Sanford, FL
Description:The Technical Sales Representative is responsible for technical support to end customers and distributors. You will work with team members to promote and continuously improve the consumer experience by assisting with technical support and customer service needs.
Key Job Elements (Essential Functions Performed):
- Answer customer and dealer support tickets
- Assist with diagnosing and troubleshooting customer vehicles
- Issuing RMAs to return faulty product
- Documenting issues for follow-up by QC team
- Data collection as required by calibration engineering team
- Manage communications and general info requests in a timely manner with customers over the phone and by email or ticket correspondence
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Learn new products and educate customers on new products
- CRM data entry and customer profile updating
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; researching potential solutions; expediting correction or adjustment; following up to ensure resolution is complete, documenting the complaint, cause, and correction.
- Assist sales Department with dealer customer support inquiries and requests
- Other special projects and duties as required
- High School Diploma or its equivalent
- 2-3 years customer service or technical support related area experience
- Strong computer literacy
- Strong information analysis abilities
- Well-developed interpersonal and communication skills
- Developed automotive & computer troubleshooting abilities
Job Summary
Full Time
Consumer Services
$49k-65k (estimate)
05/23/2024
05/31/2024
holley.com
BOWLING GREEN, KY
200 - 500
1903
JIM CAMP
$10M - $50M
Consumer Services
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About Holley Inc.
Holley is a leading designer, marketer, and manufacturer of high-performance automotive aftermarket products for car and truck enthusiasts. Holley offers the largest portfolio of iconic brands that deliver innovation and inspiration to a large and diverse community of millions of avid automotive enthusiasts who are passionate about the performance and the personalization of their classic and modern cars. Holley has disrupted the performance aftermarket category by putting the enthusiast consumer first, developing innovative new products, and building a robust M&A process that has added meaning...ful scale and diversity to its platform.
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