Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with special requests or needs
- Handle guest complaints or concerns with empathy and problem-solving skills
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction

Qualifications:
- Previous experience in guest relations or customer service preferred
- Multilingual skills are a plus (knowledge of languages such as Spanish, French, or Mandarin)
- Familiarity with hotel operations and front desk procedures is beneficial
- Strong communication skills, both verbal and written
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in using phone systems and computer software for reservations and guest services
- Knowledge of hospitality management principles is advantageous
- Flexibility to work night shifts or perform night audit duties as needed

Join our team at [Company Name] and be part of a dynamic hospitality environment. We offer competitive pay, opportunities for career growth, and a supportive work culture. Apply now to become a valued member of our front desk team!

Job Types: Full-time, Part-time

Pay: $13.35 - $15.50 per hour

Expected hours: 16 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Farmington Hills, MI 48334: Relocate before starting work (Required)

Work Location: In person