THE MILAN HOTEL GROUP COMPANY CULTURE

Above all, we believe our staff is our most important asset. We strive to demonstrate that successful companies are built by people, not by profits. We foster an engaging and respectful work environment for all to achieve their career goals. Our company is dedicated to creating an atmosphere where team members can focus on personal growth and chart a professional career path.

Job Description:

We are looking for a guest-focused, friendly, outgoing individual to greet and assist guests as our Night Auditor. The ideal candidates must multi-task effectively and must be able to work in a fast-paced environment.

Responsibilities will include:

Handling all Check-In and Check-Out procedures.

Making reservations over the phone.

Running audit and balancing reports from the day's shifts.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

Must work Weekends and Holidays

Perks you deserve

We’ll support you in and out of the workplace by offering:

· Team-spirited coworkers

· Encouraging leadership

· Discounts on hotel rooms

· Recognition programs

What we’re looking for

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.
• Backup computer system files.
• Prints Food & Beverage end of day reports.
• Audit Food & Beverage cashiers work and correct discrepancies.
• Audit Rooms Cashiers work and correct discrepancies.
• Audit all miscellaneous charges.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashiers Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Review status of assignments and any follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Clean front desk area staff and guest side

Job Types: Full-time, Part-time

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person