Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality service. If you have a passion for guest services and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and friendly demeanor, ensuring a positive first impression
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries in a professional and courteous manner
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns promptly and escalate issues as necessary
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure seamless guest experiences
- Perform night audit duties as needed

Requirements:
- Previous experience in hospitality management or guest services is preferred
- Bilingual skills (English/Spanish) are a plus
- Strong knowledge of front desk operations and phone systems
- Excellent customer service skills with the ability to anticipate guest needs
- Exceptional phone etiquette and communication skills
- Familiarity with hotel management software is an asset
- Ability to handle cash transactions accurately and responsibly
- Detail-oriented with strong organizational skills

*OPERA experience is a PLUS*

We offer competitive compensation and benefits packages, including opportunities for career growth within our organization. If you are passionate about providing outstanding guest experiences and thrive in a dynamic environment, we encourage you to apply for the position of Guest Service Agent.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Meridian, ID 83642: Relocate before starting work (Required)

Work Location: In person