At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most to them. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests, and always looking for ways to improve. If you share these winning characteristics, we encourage you to explore your next career opportunity at the Holiday Inn Express & Suites located in Downtown Des Moines.

This is a Sherman Associates owned IHG franchised location.

The Housekeeper is responsible for the operations of cleaning rooms, public space cleaning, laundry production and other related areas of the hotel. Work closely with the Housekeeping Supervisor to cover days off and train staff, help with scheduling and other duties as assigned.

Schedule: We are currently seeking full-time availability to include both weekdays and weekends.

ESSENTIAL FUNCTIONS

• Clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale
• Report, turn in, all lost and found items from guest rooms, and throughout hotel
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
• Replace dirty linens and towels with clean items, make beds and fold towels, and clean bathrooms
• Replace guest amenities and supplies in room
• Remove trash, dirty linen, and room service items
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture, and appliances
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway)
• Dust, polish, and remove marks from walls and furnishings
• Organize and stock cleaning cart and organize linen closets on floors assigned
• Perform other duties as requested (i.e. cleaning unexpected spills; executing special guest requests)
• Report/communicate any maintenance needs found in guest rooms while cleaning
• Assist other housekeeping associates in maintaining clean and organized work and public areas
• Anticipate customer needs with the ability to change goals and direction quickly
• Maintains customer service and excellent relations with guests, visitors, vendors and other external or internal organizations
• Comply with safety regulations and maintain clean and orderly work areas
• Meet standards for room completion with quality results

Minimum Requirements

• No prior housekeeping experience required
• Related hospitality or commercial cleaning experience preferred
• Ability to communicate effectively and follow directions
• Must maintain a neat, clean, and well-groomed appearance
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel
• Ensure compliance with brand standards, federal, state and local hotel laws regarding health and safety services

Benefits

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
• Pet insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com