We are looking for a highly energetic and professional individual who enjoys working with all different characters and personalities. The current position we are hiring for is a PartTime to Full Time 3pm-11pm shift 3-5 days a week. The days of the week will include weekends and some holidays. You will need to be flexible and open to learning other positions and possible cross training. Experience in the hospitality industry is strongly encouraged but not mandatory. Customer Service experience is a must. Communication between you and your team members as well as team members within other departments will be a key part of your everyday tasks and success. Feel free to ask any questions you may have in reference to the positions prior to or during the interview so you have a full understanding of what expectations we have as an IHG Hotel.

Responsibilities: (Include but are not Limited to)
- Greet and welcome guests upon arrival
- Check guests in and out of the hotel
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries
- Assist with reservations and room assignments
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Qualifications:
- Previous experience in a front desk or guest service role preferred
- Familiarity with phone systems and hotel management software
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Excellent phone etiquette and communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of guest relations principles and practices

If you enjoy meeting and talking with new people, this may be the great position(s) you are looking for. If you are interested in learning a new skill or looking to start a new job in the Hospitality world, please apply. We are planning to fill and begin hands on training for this position within the next week or 2.

Serious Inquiries Only!

We look forward to a new member joining our team very soon so we do plan to begin the interview process as early as this week.

Job Types: Full-time, Part-time

Pay: $14.50 - $15.25 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person