Insignia Hospitality Group

Where hospitality begins!

Purpose: To Inspire Every Day

Mission: Create Great Hotel Experiences First

Vision: Do Hospitality Great

Our team is dedicated to helping hotels run smoother, provide better service, and increase their profits. We believe that integrity, honesty, and community are the keys to creating better hotels and maximizing investments.

The secret to our success lies in our combination of innovation, experience, and values. We truly believe creating better hotels starts with the right people. This is why we continually look for people who share our values and dedication to quality, integrity, and community.

The Insignia Hospitality Group is dedicated to empowering out leaders to adapt to industry changes. We partner with major industry players to build and maintain a successful portfolio for our owners and investors. Working with us allows you to maintain your independence while benefiting from strong partnerships and industry expertise

At Insignia, we believe a healthy community-oriented company culture is the backbone of a successful business. Happy employees who enjoy the work they do result in satisfied customers who return to our hotels again and again.

General Description: The AGM is responsible for assisting manager with all aspects of hotel operations, ongoing satisfaction of hotel guests and increasing sales through efficient sales and relationship building techniques.

Basic Criteria: Must have excellent communication, interpersonal skills, and the ability to take responsibility and delegate to others. Must be in professional business attire at all times.

Job Duties:

1. Supervise, manage and coordinate activities of staff in front office area.

2. Assist manager in ongoing training sessions and seminars.

3. Assist Manager with staff meetings.

4. Assist Manager with interviewing and hiring staff members.

5. Ensures guests are handled courteously and efficiently, complaints and problems are resolved and request for services are carried through in a very timely manner.

6. Verify daily printout listing guest arrivals and GSA receives guest folios.

7. Correspond with group and travel agents to answer special requests for rooms and rates.

8. Solicit new accounts and maintain existing accounts. Coordinate sales blitz with sales.

9. Assist and develop new ideas for marketing and sales of the hotel with the manager.

10. Attend organization and chamber meetings with manager.

11. Delegate and train GSA in all aspects of front desk operations and coordinating information with housekeeping and maintenance with assistance of manager.

12. Acquainted with all aspects of hotel and job duties of each staff position in the hotel.

13. Have a thorough knowledge of all emergency procedures and how to follow the steps.

14. Interact with guests for guest feedback and maintaining hotel service scores.

15. Being part of team to maintain high guest service scores.

16. Perform all other duties as requested by Supervisor or Manager.

17. INSPIRE EVERY DAY

Weight Requirement: Must be able to push, pull and lift weight limits of 40-60 pounds.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Management: 2 years (Preferred)
• Hotel: 1 year (Preferred)

Ability to Relocate:

• Odessa, TX 79766: Relocate before starting work (Required)

Work Location: In person