The Holiday Inn Express Edgewood is looking for a Full or Part time Night Auditor/Guest Service Representative who are willing to work weekends for Overnights to join our team. Applicants with previous hotel experience are preferred. We are located 30 minutes north of Baltimore in Harford County.

The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our employees are the cornerstone of our success. We are committed to making our hotel a great place to work and provide the foundation for building successful careers. Our company culture fosters teamwork, guest service, and individual accountability. We deliver exceptional service, quality, and value to every guest, every time -- the driving philosophy of our business. We want our hotel to be the best and our guests to be exceedingly satisfied. If you share our passion for delivering hospitality, apply today to join our team!

*****PAY IS BASED ON EXPERIENCE*****

Duties include:

MUST BE WILLING TO WORK 11pm-7am shift

• Check- in and check-out of guests efficiently in a friendly manner.
• Provide high level quality of guest service.
• Assist any guests with in-room issues.
• Answer switchboard of all telephone calls with proper etiquette.
• Provide a friendly experience to all guests
• Respond to guest inquires at the hotel and/or over the phone.
• Promptly and efficiently handling all guest issues/complaints with courtesy and empathy
• Post guest charges and collecting all cash payments per hotel guidelines using the property management system.
• Work with other front desk staff members on resolving any problems/issues.
• Create/modify guest reservations through the property management system and communicate hotel policies to all guests.
• Block rooms of all groups staying at the hotel.
• Navigate room availability.
• Able to perform night audit duties which includes credit card reconciliation and help set up and prepare breakfast.
• Any other tasks will be given if necessary.

Qualifications:

• Friendly
• Hard-working
• Problem Solving
• Reliable and Flexible
• Detail-oriented
• Must be a team player
• Be Willing to Learn!

* Experience with computer applications

• Good communication
• Able to provide excellent service to our guests

If interested, please submit a resume.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person