Guest Services Agent/Night Auditor

Holiday Inn Express at Berkeley, California has an opening for a Front Desk Agent/Night Auditor. The ideal candidate is organized, self-motivated, a strong team player, passionate about the hospitality industry, and can deliver legendary guest services.

Major responsibilities include:

• Welcome guests cordially upon check-in.
• Handle all arrivals, registrations, credit approvals, room assignments, and verifications of number of nights and rates.
• Register and check-out guests.
• Post hotel charges.
• Run all necessary desk reports.
• Audit computer at the end of shift.
• Maintain accurate balance of cash throughout the day.
• Count cash turnover to ensure proper amount is turned over from previous shift.
• Count bank at the beginning and end of each shift.
• Accept same day or future reservations when reservations department is closed.
• Maintain a good line of communication from shift to shift.
• Provide a high level of customer service at all times.
• Answer all inquiries politely and enthusiastically.
• Follow up on all due-outs and report to supervisor/manager.
• Handle all complaints/comments attentively and with understanding.
• Actively participate in achieving a safe work environment.
• Perform other related duties as instructed by supervisors.Qualifications:
• High school degree; college degree a plus.
• A minimum of 1 year experience.
• Excellent communication skills.
• Proficient computer skills.
• Customer service and prioritizing skills.
• Knowledge of the city of Berkeley and surrounding areas.
• Ability to work a flexible schedule based on business needs.Physical Requirements:
• Ability to stand for long periods of time (which may include an entire shift).

Benefits

• Sick pay
• Health Plan
• Vacation
• Bonus

Job Types: Full-time, Part-time

Pay: From $18.50 per hour

Expected hours: 32 per week

Benefits:

• Employee discount
• Free parking
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

• Berkeley, CA 94702: Relocate before starting work (Required)

Work Location: In person