We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Informing guests about our rewards program and their benefits.
• Posting charges to appropriate guest accounts.
• Become the customer service agent when issues arise and help resolve issues for the guest.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting our guests with making reservations.
• Getting information for group blocks.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Help keep lobby clean and presentable.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.
• Communicate with all staff departments to ensure hotel procedures are completed.
• Communicate heavily with the General Manager of the property and follow all guidelines, procedures, and policies of the hotel.
• Always interact with guests as if you are "on stage".
• Assist in other departments as needed.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1 years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Always have a happy / Friendly demeaner with guests at all times.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.

Job Type: Part-time or Full-Time

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends as needed

Application Question(s):

• When can you start if offered the job opportunity? Would you be needing to provide notice to your current job? If so, how long?
• Will you be wanting part time or full time for this role? If full time, do you have open availability?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Ankeny, IA 50021: Relocate before starting work (Required)

Work Location: In person