Job Summary:

The purpose of the Night Auditor is to accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis, and also to provide the utmost in service to our hotel guests and staff by accommodating their needs/requests while balancing the interests of the hotel, and by coordinating with other departments when necessary to maintain the standards set forth by Holiday Inn Express and meet the high expectations of our guests and patrons.

Duties and Responsibilities:

• Check guests in and out of the hotel and make future reservations when necessary
• Post and rebate room, tax, and other miscellaneous charges to guest accounts
• Administer hotel guest payment policies
• Process credit card transactions and finalize those transactions completed during the day
• Create and print required reports
• Prepare folios for departing guests
• Responsible for knowing hotel emergency policies
• Be able to handle hotel phone system, transfer calls, and take messages for guests and
• hotel staff
• Take, modify, and cancel guest reservations, inputting same into computer while noting any special requests
• Clean the dining area and other lobby areas thoroughly each day
• Answer guest questions regarding hotel and local area facilities and services
• Maintain daily an accurate inventory of available rooms
• Communicate hotel facilities and services to guests at check-in
• Responsible for maintaining hotel key security system
• Maintain cleanliness and orderliness of front desk and lobby area
• Open and close shifts; make accurate cash drops
• Ensure all credit cards, cash and change fund are balanced throughout the shift
• Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
• Maintain an inventory of special guest service items such as rollaways, cribs, etc.
• Work and communicate with other departments to ensure the smooth operation of the hotel

Requirements:

• High School Diploma or GED Preferred
• Proven record of positive customer service experience
• Previous Front Desk Experience Preferred
• Previous Hotel Experience Preferred
• Computer Proficiency
• Pleasant Demeanor
• Customer Service Driven
• Strong Work Ethic
• Must maintain professional image at all times
• Must be able to stand for up to 8 hours daily
• Must be able to lift up to 40lbs alone

The Good Stuff:

· Opportunity to grow your career and develop thru structured development programs

· Competitive Medical, Dental and Vision benefits

· Wellness and Commuter Stipend

· Vacation PTO Plan and Paid Sick Days

· 7 Paid Holidays

· Free nights at our hotels

· Monthly fun and recognition

· Daily Pay (RAIN)

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person