Job Summary:
We are seeking a highly organized and customer-focused individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional hospitality services to our guests, including management of IHG Rewards Membership and Third Party reservations. This is a key role in our hotel management team, requiring strong customer service skills, attention to detail, and the ability to multitask effectively.

Responsibilities:
- Oversee the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, and reservations
- Train and supervise front desk staff to ensure excellent customer service and adherence to hotel policies
- Handle guest complaints or issues in a professional and timely manner
- Manage the night audit process to ensure accurate financial reporting
- Maintain a clean and organized front desk area
- Assist with guest relations by providing information about hotel facilities, local attractions, and dining options
- Collaborate with other departments to ensure seamless communication and coordination

Requirements:
- Previous experience in a front desk or hospitality role is preferred
- Excellent phone etiquette and communication skills
- Proficiency in night audit procedures is a plus
- Multilingual abilities are highly desirable
- Strong organizational and multitasking skills
- Knowledge of hotel management systems and software; Opera experience preferred
- Ability to handle difficult situations with professionalism and empathy
- Bilingual proficiency not required but is an asset

If you are a detail-oriented individual with a passion for providing exceptional customer service in a hotel setting, we encourage you to apply for the position of Front Office Manager. Join our team and contribute to creating memorable experiences for our guests.

Note: This job description is intended to provide an overview of the responsibilities and requirements of the Front Office Manager position. It is not exhaustive and may be subject to change based on operational needs.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Reedsburg, WI: Relocate before starting work (Required)

Work Location: In person