Our Assistant General Managers (AGM) are important to the hotel's success because they are responsible for the successful daily operations of the hotel. As the AGM you are assisting our front line employees in delivering excellent service and product and are active in all departments of the hotel.

Key Role Responsibilities:

Be one of the first points of contact for team members including training, and coach and counseling . The AGM is called on to roll out new programs and procedures to the team to meet brand and company expectations. Deliver clear and concise communication that meets Nofar Hotel Groups tone and tenor and following approved communications platforms.

Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.

Work diligently to complete assigned tasks and responsibilities and lead the team by example in meeting brand and company standards.
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The AGM manages the properties loyalty program to ensure compliance of all loyalty related standards and measurements.

As the AGM you will be the hotels first point of contact for guest issue resolution and review response using the hotels approved platforms and procedures.

The AGM is a representative of the company's leadership team and is to align their presentation, communication and adherence to policy and procedure with the company's expectations.

Learn and use digital sales systems and conceptual sales processes (i.e. Slack, PMS, sales call process, etc.) and understand the hotel's sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team goals and efficiently complete job duties.

Prepared for, participate in, all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.

Work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for the hotel and achieve the team's overall goals.

The role of AGM is vital to the hotels overall success, this position requires open availability to meet the needs of the guests and the hotel. Flexibility and the ability to work varying shifts and days is required.

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Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Opera PMS: 1 year (Preferred)
• Hotel Management: 1 year (Preferred)

Ability to Relocate:

• Roseville, MI 48066: Relocate before starting work (Required)

Work Location: In person