Now hiring for a Front Desk Agent at the Holiday Inn Express and Suites Olathe North!

The primary hours for this shift are 3pm-11pm. Weekend availibility is required. We are looking for looking for someone to join our team who is reliable, intelligent, kind, as well as someone who is considerate, a team player, and a problem solver.

The Front Desk team is responsible for checking guests in and out via the front desk system (Opera), creating and modifying reservations, answering telephones and transferring calls, following distinguished accounting procedures, running reports and utilizing the information provided in them, and most importantly, providing impeccable customer services to all of our guests.

Other duties include:

Completing and verifying all shift reports in accordance with company policies and procedures.
Communicate all pertinent shift information to supervising executive and other desk staff.
Run end of day paperwork, including use of Excel and other computer programs.
Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.
Must smile, acknowledge, and greet guests in a friendly manner at the front desk and other public areas.
Must be willing to work as a team player and assist other departments as need.
Must have a true desire to satisfy the needs of others in a fast paced environment.
Any other duties as assigned.

Minimum Skill Requirements:

Must be able to operate basic office machines i.e. copier, fax, printer, etc.
Must possess moderate computer skills, i.e. Word, Excel, Internet, & Email.
Must display very good organization and time management skills; punctuality is extremely important.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
Must be able to self-motivate and be able to handle an independent work environment.
Requires strong knowledge of the English language including speaking, reading and writing. Bilingual applicants are encouraged.
Must be able to stand and walk for long periods of time. Lift/pull/push of 25 lbs. may be required.

Benefits:

IHG hotels offers fantastic discounts to employees! Employees also get to give hotel discounts to their friends and family. Our management company, Heart of America, has many different hotel brands and restaurants in our portfolio that employees get great discounts at as well. Our sister property restaurants, Johnny's Italian Steakhouse and the Burger Shed, have phenomenal food where employees receive a 50% discount at these locations!

Full-time employees are eligible for health insurance, a 401k plan with matching, and 5 days of paid vacation after one year of employment. Heart of America also partners with AFLAC for any supplemental insurance needs.

**Local applications only. Visa sponsorship not available**

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Work setting:

• In-person

Application Question(s):

• Are you available on weekends?
• This position is generally unsupervised. Are you comfortable working alone once you've been provided the proper training?
• Are you available to work 3pm to 11pm?

Work Location: In person