Job Overview: Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.

Duties and Responsibilities:

Financial Returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.
• Maintain proper inventory levels managing cost per room for supplies and labor.

People:

• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

Guest Experience:

• Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
• Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Responsible Business:

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (example: container recycling and cleaning agents).
• May be responsible for the security of lost and found items throughout the hotel.
• Perform other duties as assigned. May also serve as manager on duty.

Accountability

This is a top housekeeping job in a full-service hotel which may include multiple sites and outlets with high-volume catering and convention facilities. Typically manages a large number of staff.

Qualification and Requirements:

High School Diploma / secondary education / equivalent plus four years of housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.